From the category archives:

Facebook

links for 2010-08-26

by on August 26, 2010

in Facebook,Uncategorized

How to Disable Facebook Places (tags: facebook facebook, geolocation internet socialmedia tips lifehacker location places privacy security)

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Three Ideas to Add Value to Your Discounting

by Marianne Richmond on August 22, 2010

in customer experience,Email,Facebook,Social Media Marketing,Yelp

“You are what you charge for”* According to a recent NPD  restaurant industry survey, traffic declined for the 7th straight quarter but the declines are not as steep as they were in 2009. So, it has come to this: the good news is that things are not as bad as they were. Well, the NPD [...]

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links for 2010-08-20

by on August 20, 2010

in Facebook

Facebook is the new Google (tags: facebook_places, facebook, google)

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Posterous & Tumblr: Made for Restaurants!

by on August 15, 2010

in Facebook,Tumblr

Rex Hammock recently wrote a blog post about website strategy for Independent Schools which contained some excellent insights about the web ecosystem  that seem particularly relevant to restaurants. The title of the post is Your Web Strategy is Not Your Website Strategy which captures a core belief of Serving Social™ that having your own website [...]

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Changes coming to Facebook page layout (again)

by Taughnee Stone on August 9, 2010

in Facebook

As I was going through my in-box this fine Monday morning, I just happened to notice that Facebook is planning changes for their profile and page layouts, to be rolled out August 23rd. And a good thing I noticed when I did (phew!), because a client of mine just hired me to build a custom [...]

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5 Social Media Essential Utensils for Restaurants (Besides Facebook)

by Marianne Richmond on July 27, 2010

in Essential Utensils,Facebook,Social Media,Yelp

Facebook officially hit 500 million users last week….you probably already know this. Lately, it seems like Facebook is the world’s 3rd largest country –  apparently, it is as populous, based upon the number of mentions online and offline. In fact, when you think about it in that perspective, how many times did your kids, your [...]

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In the age of Facebook, does your restaurant even need a website?

by Taughnee Stone on July 27, 2010

in Facebook,Social Media,Web Design

Facebook is arguably the most important player on the web today for restaurants — those spending time on Facebook are enjoying kickass customer engagement. It isn’t even enough that you have a Facebook page anymore. Savvy restaurateurs have begun expanding their presence to include branded welcome pages, embedded videos, menus, yelp reviews, blog feeds, reservations, [...]

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Is Your Restaurant Serving A Great Customer Experience?

by Marianne Richmond on May 30, 2010

in Customer Service,Facebook,Social Media,Twitter,Yelp

Is your staff consistently serving the kind of customer experience that you want them to? Serving Social encompasses offline as well as online customer interaction. Every one of your employees, including the one who answers your telephone, is part of your customers’ experience. Each has the power to enhance or detract from the success of [...]

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Facebook f8 & Your Restaurant Business

by Marianne Richmond on April 28, 2010

in Facebook

Facebook announced major changes this week that have been characterized as everything from pact with the devil to simply ambition to the socializing of the entire web. If philosophizing about the changes is not your thing and you really just want to know what it means for your restaurant business,  that can be summed up [...]

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