From the category archives:

Yelp

Three Ideas to Add Value to Your Discounting

by Marianne Richmond on August 22, 2010

in customer experience,Email,Facebook,Social Media Marketing,Yelp

“You are what you charge for”* According to a recent NPD  restaurant industry survey, traffic declined for the 7th straight quarter but the declines are not as steep as they were in 2009. So, it has come to this: the good news is that things are not as bad as they were. Well, the NPD [...]

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5 Social Media Essential Utensils for Restaurants (Besides Facebook)

by Marianne Richmond on July 27, 2010

in Essential Utensils,Facebook,Social Media,Yelp

Facebook officially hit 500 million users last week….you probably already know this. Lately, it seems like Facebook is the world’s 3rd largest country –  apparently, it is as populous, based upon the number of mentions online and offline. In fact, when you think about it in that perspective, how many times did your kids, your [...]

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Is Your Restaurant Serving A Great Customer Experience?

by Marianne Richmond on May 30, 2010

in Customer Service,Facebook,Social Media,Twitter,Yelp

Is your staff consistently serving the kind of customer experience that you want them to? Serving Social encompasses offline as well as online customer interaction. Every one of your employees, including the one who answers your telephone, is part of your customers’ experience. Each has the power to enhance or detract from the success of [...]

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