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"Do you want to know what this competency is all about? Here’s how Kerry Kramp, CEO of Sizzler, described how he radically improved the performance of the restaurant chain:"
“We kept our finger right on the pulse of the guests’ feedback.” As they gave us indications of what they liked — either verbally or through the product mix, what were they ordering — we kept adapting our business to the direction that they wanted us to head in.”
